Frequently Asked Questions

We accept returns within 30 days of the original purchase. Once we receive your returned item, please allow 7-14 business days for processing. Refunds will be issued to the original payment method. For any questions, feel free to contact our support team at orders@ctfphotonics.com.

We are in the process of building out operations and will have details posted in the future. Stay tuned

We have future development plans for the CTF platform. The timeline for product development is still in process. Sign up for our newsletter to stay updated.  

We have plans to make design changes in the future based on customer feedback. We will keep you updated on any development to the CTF product line 

We will honor older units to be serviced permitting we have component inventory in stock. Please fill out the support page of the website for any service requests 

We have plans to develop the product line. Sign up for our newsletter to stay up to date on new releases.  

Please go to our service page on the website and follow the prompts. 

We offer a standard 1-year product warranty. If you have any questions about our warranty statement, please contact us here at Info@ctfphotonics.com

We would love to collaborate! Please reach out to us at communications@ctfphotonics.com. 

We plan to offer these packages for both LEO and U.S. Government purchases in the future. We are still in the early stages of operational development. We will keep you notified when this program opens.